Discovery Bank_CLOSURE of accounts

Good day, I phoned in on 27/12/2023 to close a few of my accounts with the bank. Upon speaking to the consultant i advised her that i didn't use the accounts for quite some time,and that i think dormancy would apply to this accounts and i thought the bank would close it . Never the less it was not done. I keep phoning every week to ask when the accounts will be closed, today i received e-mail from the bank telling me to settle the amounts first in order to cancel the accounts. I am not happy at all. I was also told we can pay it off. We have a few products with Discovery featuring R 8000 and above and this is how your would like to resolve the situation. Please do the honorable thing close the accounts and lets create a new business relationship this year.