Discovery Bank - Client servoice - we do not know what that is

They have no idea of client service. I switched to Discovery Bank from Discovery Card in September 2019. The debit order which I had from my ABSA account to the Discovery Card account , which I was concerned about, was not effected in September 2019. I had asked about this and the advice was that I did not need to do anything. On querying I was told... Oops sorry - we should have told you that you needed to let us know what to do. I then filled in the forms and the October debit has not gone off. They have stated they do not respond to email queries. They do not phone you. I phoned yesterday (28 October) and was advised that they would phone me between 6 pm and 9 pm. This they did but I was unavailable.

What they have not answered - what are they going to do about lost interest ( their call centre agent asked me to tell them how much I had lost) ; what are they going to do about my bank charges incurred as a result of a debit order being returned - they did say this would be escalated - but I have heard nothing : and they haven't advised about why the debit order is not being effected (as sated above they did try and phone me).