AW
Alexander W
1 reviews | Active since May 2019
27 Nov 2021, 17:23
Discovery Bank client for two weeks and already this......
I called discovery Bank to enquire about an allocation of discovery miles that was due to me that I have not recieved. The lady said she would check for me what's going on etc etc etc... I was on hold for 25 minutes and I was then prompted by an automated voice asking for me to rate the service recieved for my query, so I rated it a 1 because I literally nothing was done, I was helped in no way, and then the call just ended!!! I've literally just joined you guys and this is already what's happening...?
I wouldn't even be on here if I'd recieved a call back now from the same agent informing me that the line dropped or something but no, nothing
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
28 Nov 2021, 10:33Hi Alexander
I'm sorry to hear that. Are these the Discovery Miles for signing up to Discovery Bank that you're referring to?
Regards
AJ
I'm sorry to hear that. Are these the Discovery Miles for signing up to Discovery Bank that you're referring to?
Regards
AJ
Discovery Bank's reply28 Nov 2021, 10:33
Official
Hi Alexander
I'm sorry to hear that. Are these the Discovery Miles for signing up to Discovery Bank that you're referring to?
Regards
AJ
I'm sorry to hear that. Are these the Discovery Miles for signing up to Discovery Bank that you're referring to?
Regards
AJ
AW
Alexander W's updateReviewer Update
28 Nov 2021, 17:58Hi there,
Yes it is, I just wanted to know when mine were going to be allocated as my referee already recieved his.
Yes it is, I just wanted to know when mine were going to be allocated as my referee already recieved his.
AW
Alexander W's update28 Nov 2021, 17:58
Reviewer Update
Hi there,
Yes it is, I just wanted to know when mine were going to be allocated as my referee already recieved his.
Yes it is, I just wanted to know when mine were going to be allocated as my referee already recieved his.
Discovery Bank's replyOfficial
29 Nov 2021, 10:49Thank you. I've had a look at your account and I see that a banker is dealing with this case. They have escalated the matter to the relevant team in order to assist.
Regards
AJ
Regards
AJ
Discovery Bank's reply29 Nov 2021, 10:49
Official
Thank you. I've had a look at your account and I see that a banker is dealing with this case. They have escalated the matter to the relevant team in order to assist.
Regards
AJ
Regards
AJ
AW
Alexander W's updateReviewer Update
01 Dec 2021, 11:03Hi AJ,
Would you be able to provide me with an ETA on the request? I checked today and nothing has changed yet.
Would you be able to provide me with an ETA on the request? I checked today and nothing has changed yet.
AW
Alexander W's update01 Dec 2021, 11:03
Reviewer Update
Hi AJ,
Would you be able to provide me with an ETA on the request? I checked today and nothing has changed yet.
Would you be able to provide me with an ETA on the request? I checked today and nothing has changed yet.
AW
Alexander W's updateReviewer Update
08 Dec 2021, 11:33Hi AJ,
They have unfortunately still not allocated anything. Could you perhaps provide me with contact information to the responsible person so I can find out why this has not been resolved yet?
Regards
They have unfortunately still not allocated anything. Could you perhaps provide me with contact information to the responsible person so I can find out why this has not been resolved yet?
Regards
AW
Alexander W's update08 Dec 2021, 11:33
Reviewer Update
Hi AJ,
They have unfortunately still not allocated anything. Could you perhaps provide me with contact information to the responsible person so I can find out why this has not been resolved yet?
Regards
They have unfortunately still not allocated anything. Could you perhaps provide me with contact information to the responsible person so I can find out why this has not been resolved yet?
Regards
Discovery Bank's replyOfficial
08 Dec 2021, 11:37Hi Alexander
I'm sorry to hear that. I'll have to follow up with the relevant team who deals with these cases and I'll get back to you as soon as possible.
Regards
AJ
I'm sorry to hear that. I'll have to follow up with the relevant team who deals with these cases and I'll get back to you as soon as possible.
Regards
AJ
Discovery Bank's reply08 Dec 2021, 11:37
Official
Hi Alexander
I'm sorry to hear that. I'll have to follow up with the relevant team who deals with these cases and I'll get back to you as soon as possible.
Regards
AJ
I'm sorry to hear that. I'll have to follow up with the relevant team who deals with these cases and I'll get back to you as soon as possible.
Regards
AJ
AW
Alexander W's updateReviewer Update
09 Dec 2021, 07:53Thank you AJ.
AW
Alexander W's update09 Dec 2021, 07:53
Reviewer Update
Thank you AJ.
AW
Alexander W's updateReviewer Update
15 Dec 2021, 14:52Hi AJ,
Thank you for finding that out. I'd just like to mention however that nowhere did it say this to me when I was in the process of joining. I'd have done the full suite from the get go then if I'd known otherwise. How is it that the person who referred me was able to get miles for it but not me?
This is so stupid.......but whatever, I have wasted enough time on this then. I will be closing this account then seeing as this is the case.
Thank you and kindest regards
Thank you for finding that out. I'd just like to mention however that nowhere did it say this to me when I was in the process of joining. I'd have done the full suite from the get go then if I'd known otherwise. How is it that the person who referred me was able to get miles for it but not me?
This is so stupid.......but whatever, I have wasted enough time on this then. I will be closing this account then seeing as this is the case.
Thank you and kindest regards
AW
Alexander W's update15 Dec 2021, 14:52
Reviewer Update
Hi AJ,
Thank you for finding that out. I'd just like to mention however that nowhere did it say this to me when I was in the process of joining. I'd have done the full suite from the get go then if I'd known otherwise. How is it that the person who referred me was able to get miles for it but not me?
This is so stupid.......but whatever, I have wasted enough time on this then. I will be closing this account then seeing as this is the case.
Thank you and kindest regards
Thank you for finding that out. I'd just like to mention however that nowhere did it say this to me when I was in the process of joining. I'd have done the full suite from the get go then if I'd known otherwise. How is it that the person who referred me was able to get miles for it but not me?
This is so stupid.......but whatever, I have wasted enough time on this then. I will be closing this account then seeing as this is the case.
Thank you and kindest regards