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Reyaz A

1 reviews | Active since Jan 2022

31 Jan 2022, 09:20

Discovery Bank cheats you out of your money.

Discovery Bank cheats you out of your money. They promote their products with false information and only after you sign up for those and registration costs are incurred, they advise on T&C's. I regret joining Discovery Bank. Rather choose another bank that are upfront about their products. I still await their response to two calls made about this issue after more than two weeks. As long as they take from your account that is all that matters to them.

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Replies (3)
Discovery Bank
Discovery Bank's reply31 Jan 2022, 09:53
Official
Hi Reyaz 

Thanks for reaching out to us. 

I will investigate this matter and get back to you shortly. 

Regards 
Girshwin 
RA
Reyaz A's update31 Jan 2022, 10:13
Reviewer Update

Hi Girshwin

Why does it have to come to this. Two calls and you guys don't resolve the issue BUT a Hello peter post and i get a response... would not be surprised if it is maybe an automated response

I am not impressed and so angry about this.

I am a Discovery Health, Life and now Bank customer but even still regardless of that, I expected better from Discovery, not how I have been treated.

Issues...

1) False advertising on Exercise to Points on the banking app that led me to apply for a credit card
2) The wasted credit card application fee as a result
3) A discovery premium of an extra R10 that was taken from my account and seemingly will continue as well.
4) The two calls I made to Discovery about this and the lack of response received.

Ps: I wonder if the banking ombud and advertising authority will be interested in the False advertising on the 'Exercise to Points ****'.

Reyaz
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Discovery Bank
Discovery Bank's reply08 Feb 2022, 11:03
Official
Hi Reyaz

Thanks for your patience in dealing with this matter. 

Our Team has confirmed that your fees have been reversed. 

We are so sorry for any inconveniences this could have caused. 

Should you need any further assistance, please do not hesitate to reach out to us. 

Regards
Girshwin