Discovery Bank Charges Me for Accounts I Don’t Use & Won’t Close

I have been trying for years to close duplicate dormant transactional accounts with Discovery Bank that I do not use. Despite numerous calls and follow-ups, these accounts remain open, and every month they continue to accumulate account fees that I cannot afford.

I have been issued settlement letters in the past, but as I am currently unemployed, I simply cannot pay these amounts in one go. Instead of working with me to find a reasonable solution, Discovery Bank allows the fees to pile up every month, making the situation worse.

What makes this even more frustrating is that I have two family members who were granted fair and reasonable solutions: • One had their dormant account fees written off entirely and the account closed. • Another was allowed to make a payment arrangement, with all further fees halted while the debt was being paid off.

Despite being a fully integrated Discovery client for almost 10 years, I have been denied the same courtesy. I am disgusted and deeply disappointed at the inconsistency in treatment, the lack of empathy, and the refusal to resolve this matter in a fair manner.

I am requesting that Discovery Bank: 1. Write off or reverse the accumulated fees on these dormant accounts. 2. Immediately close the duplicate accounts to prevent further charges. 3. Apply fair treatment consistent with what other clients in the same situation have received.

This situation has gone on long enough. As a loyal Discovery client, I expect fairness, empathy, and consistency – none of which I have received.