Discovery Bank charged me for services I did not use.

I had the misfortune of having to renew my credit card just as Discovery Bank launched its own banking suite. Through the FNB app, my card management used to be a breeze. I contacted Discovery for a card renewal but SEVERAL new current account cards arrived via courier with a letter stating that the requests for Gold Credit Cards were so high that they were sending a temporary current account card, but that the Gold Credit Card would follow. I contacted them again after a month, I receive more temporary cards. After 3 months I finally got a Gold Credit Card. I noticed on my Discovery Bank statements that these ‘replacement’ cards were all being charged as ‘additional’ cards. I never activated any of them at an ATM or on the Discovery app because I only wanted the Gold Credit Card. So I called on 26.02.2021 and spoke to a consultant and after explaining the sequence of events promises to phone back. She never calls back. I phone again on 01.03.2021 and this consultant tells me she never went on leave during lock-down and knew nothing about any replacement cards issued in lieu of the Gold Credit Card but promises to follow up with a phone call the next day. She never calls back. So I send a reminder email the next day 02.03.2021, I send another on 19.03.2021. Still waiting for any response. Discovery Bank charged me for services I did not use. It is unacceptable to have to go through so much trouble to get Discovery Bank to rectify their mistake. CASE #***