1 reviews | Active since Mar 2025
Discovery Bank ***** case denied
Discovery bank ***** Case no ***4 I was a victim at an atm, I was looking where to insert my card an a african man pointed my arm to where to inset my card as fnb installed new atm machines. Some how they got my card and I try to cancel the transaction and he said I must put my pin in. I though this is stranged so I canceled the card bud no card come out at the some time R5000 was drawn out then another R3000 and R100. So I manage to call ***** devision at Discovery and stop my account and the opened a case and I open a case at saps. This happened on the 31 of Feb and today 7 March Discovery Bank phoned me to say case denied and closed and will not refund me. They also said not enough evidence and no cctv footage. As far as I know all atm as got hidden camera's This is so unfair. The innocent is always guilty and the ******* gets away
I sincerely apologize for the experience you had with us.
I will investigate this further and get back to you with feedback as soon as possible.
Kind regards,
Onthatile
I sincerely apologize for the experience you had with us.
I will investigate this further and get back to you with feedback as soon as possible.
Kind regards,
Onthatile
Thank you for your patience whilst I was investigating this for you.
I received feedback from our ***** Department that they could not obtain sufficient evidence in the form of CCTV to confirm the series of events. As a result, they are unable to refund the amounts because your card chip and pin were used to process the transactions. Please note that you will need to open a ******** case with South African Police Services to investigate the crime accordingly.
It is crucial that you keep your pin and card secure at all times to avoid falling victim to crime. We understand this feedback may not be favourable and wish we could be of further assistance.
Please accept our apologies for any frustration this has caused.
Kind regards,
Onthatile
Thank you for your patience whilst I was investigating this for you.
I received feedback from our ***** Department that they could not obtain sufficient evidence in the form of CCTV to confirm the series of events. As a result, they are unable to refund the amounts because your card chip and pin were used to process the transactions. Please note that you will need to open a ******** case with South African Police Services to investigate the crime accordingly.
It is crucial that you keep your pin and card secure at all times to avoid falling victim to crime. We understand this feedback may not be favourable and wish we could be of further assistance.
Please accept our apologies for any frustration this has caused.
Kind regards,
Onthatile
Thank you for your reply. Please send me a contact number and person/mangers that I can speak to, this is unacceptable
Thank you for your reply. Please send me a contact number and person/mangers that I can speak to, this is unacceptable
You may contact our bankers directly on the toll-free number ***, they will be more than happy to assist and transfer your call to a manager.
Kind regards,
Onthatile
You may contact our bankers directly on the toll-free number ***, they will be more than happy to assist and transfer your call to a manager.
Kind regards,
Onthatile