Discovery Bank ***** case and bank refuses further assistance

Im extremely dissatisfied with discovery bank’s handling of a ***** on my account which was on the 16th of February 2026

I received a call regarding “*****” on my account and was advised to login and verify myself as Discovery always does. After verification they advised cards would be blocked which i checked and they were blocked and funds were to be manually reversed

However I then noticed instructions were getting off an funds left my account

I then immediately contacted them and informed them of what had just happened and they confirmed they would inform Nedbank to block transaction from coming through as fund were transferred there and I had to do a police report which I sent on the same day.

Despite acting immediately and following all required procedures, Discovery bank South Africa later advised the funds were not recovered and they will not be assist any further regardless that this is clearly an inside job and they had access to verify and access system. This outcome is deeply DISAPPOINTING.

As a customer you entrust a bank with your hard earned money on the understanding that safeguards are in place and that prompt decisive action will be taken when ***** is reported without delay. In this instance the trust has been completely broken considering the gravity of this matter.