1 reviews | Active since Aug 2016
Discovery Bank - Card futile delivery
Dear Discovery Bank,
Being a loyal health member for many years. You recently (more than a month ago) sent me a request to join the Discovery Bank, acquire a new bank card. Did everything, online application submit docs....and then Courier of the card. Well, you fail. It's been a nearly 3 weeks since the last contact of your courier service trying to arrange for delivery. First delivery date, you did not keep to. Then I get notified without confirmation courier is on it's way the next day. To which I was not available to accept the card...Their call centre contacts me (who I assumed they were) asking me personal information to confirm, DOB, Address etc? I refer to POPIA, you have my information and confirmed my ID, why should I repeat my info? Since then, no one has bothered to phone for card delivery. I received an email message in the last 5 days from your office directly. Stating your courier is trying to contact me....which is a LIE. Someone will contact me, I rep**** and stated please contact me...and still no contact. Well, if this is how you onboard clients, then I don't want to know how you maintain your client profiles.
I will follow up on the delivery request and provide feedback as soon as received.
I will follow up on the delivery request and provide feedback as soon as received.
Apologies for not answering your call. I was in meetings both times you called.
Yes, the card Delivery team DSV did contact me and did deliver the card per the agreed time.
Finally I can see what the fuss is about, whether you are a competitor with other banks I am with.
Should I fail to see value of your banking in the coming months, I will cancel my card and keep to my original bank. I see too many unhappy customers at this point with Discovery Bank. This to convince me to move over.
Regards
Derek
Apologies for not answering your call. I was in meetings both times you called.
Yes, the card Delivery team DSV did contact me and did deliver the card per the agreed time.
Finally I can see what the fuss is about, whether you are a competitor with other banks I am with.
Should I fail to see value of your banking in the coming months, I will cancel my card and keep to my original bank. I see too many unhappy customers at this point with Discovery Bank. This to convince me to move over.
Regards
Derek