CY
Chris Y

1 reviews | Active since Jul 2019

22 Aug 2019, 16:33

Discovery Bank Card and Miles

I am mortified with discovery bank at the moment. I was super excited as I love the discovery products but the bank is proving to be nothing but disappointing. * Firstly I amended the imits on the card on my phone and since then the card has been declined wherever I use it. I have called the call centre twice and now have to send in the declined slips but no one can help me get my card working again. Not even an offer to repace the card.

* Secondy - my discovery miles - There are no longer discovery miles awarded as was with FNB. This was never communicated to us and we paid annual fees for this. I find this shocking as I re**** on the miles. There is less and less incentive to be with Discovery bank as I am discovering. I cant even revert back to the previous card as the pros and cons were never explained.

I am about to move everything back to FNB!!!!!

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Replies (1)
CY
Chris Y's update24 Aug 2019, 11:58
Reviewer Update
Thank yu for the detailed feedback and the solution given for the limit setting has worked, If only this could have been resolved in the first telephonic contact.

Discovery Miles - I have paid an annual fee for discovery miles. Will I be refunded pro-rata from the stopping of earning miles till the new programme is implemented?

kind regards