Discovery Bank can not find my consolidation money??

On 8 June 2020 I app**** for a consolidation loan at Direct Axis. My application was approved on 9 June 2020.

As part of this consolidation loan Direct Axis undertook to settle by credit card balance at Discovery Bank to an amount of R33 735,00. The payment was made to Discovery Bank on 10 June 2020. This is after I had to provide a bank statement of my Discovery Credit Card. Today, on 10 July 2020, the money is still not being reflected in my credit card at Discovery Bank.

I had requested proof of payment twice already from Direct Axis but Discovery Bank does not recognise the account number into which the money was paid into by DirectAxis. It was defnitely not into my account.

I have made numerous call over the past 30 days to DirectAxis as well as Discovery Bank without anyone providing me with a clear answer of where the money is?? the latest was that the Discovery Bank Card Division must request the money back from FNB Card Division and that will take approximately 7 to 10 working days???

So where does that leave me, with both a consolidation loan to pay as well as a Discovery credit card payment.

It leads me to think that some sort of ********** action is going on??

Please assist urgently!!

Regards Erika de Beer