DM
Dayne M
1 reviews | Active since Aug 2018
26 Nov 2020, 13:49
Discovery Bank Call Centre is terrible
Sort out your call centre. They answer the call, can clearly hear noise in the backround, then they drop the call. On one occasion, the call centre person asked if I was someone else, when I said no, they hung up. I have spent 40 minutes on the phone trying to call you. I am now cancelling my account.
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Discovery Bank's replyOfficial
30 Nov 2020, 11:00Good day Dayne
Thank you for bringing this to our attention.
We are very concerned to read your comment regarding the service you have received from Discovery Bank.
We will investigate the incident in question and will deal with all parties involved.
We would like to reassure you that we value as a Discovery Bank client you are very important to us. We will always strive to deliver great service and keep your best banking interest at heart.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Girshwin
Thank you for bringing this to our attention.
We are very concerned to read your comment regarding the service you have received from Discovery Bank.
We will investigate the incident in question and will deal with all parties involved.
We would like to reassure you that we value as a Discovery Bank client you are very important to us. We will always strive to deliver great service and keep your best banking interest at heart.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Girshwin
Discovery Bank's reply30 Nov 2020, 11:00
Official
Good day Dayne
Thank you for bringing this to our attention.
We are very concerned to read your comment regarding the service you have received from Discovery Bank.
We will investigate the incident in question and will deal with all parties involved.
We would like to reassure you that we value as a Discovery Bank client you are very important to us. We will always strive to deliver great service and keep your best banking interest at heart.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Girshwin
Thank you for bringing this to our attention.
We are very concerned to read your comment regarding the service you have received from Discovery Bank.
We will investigate the incident in question and will deal with all parties involved.
We would like to reassure you that we value as a Discovery Bank client you are very important to us. We will always strive to deliver great service and keep your best banking interest at heart.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Girshwin