JD
Jan D
1 reviews | Active since Oct 2018
12 Aug 2019, 15:28
Discovery Bank - Call Centre hopeless.
Call Centre absolutely hopeless. Keep calling without answer. No response to emails. And when someone answers the call gets cut off.
Of to a real bad start.
All i want is info regarding Debit Order switching.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
12 Aug 2019, 16:33Good day Jan
The Discovery Bank contact centre has been experiencing high call volumes which has affected our ability to answer calls immediately. However, we are working on a solution to resolve this as a matter of urgency.
We have sent you an email with the Debit Order Switching Information you requested, if you require any further information please respond to the email.
Please accept our apologies for any inconvenience caused.
Kind regards
The Discovery Bank contact centre has been experiencing high call volumes which has affected our ability to answer calls immediately. However, we are working on a solution to resolve this as a matter of urgency.
We have sent you an email with the Debit Order Switching Information you requested, if you require any further information please respond to the email.
Please accept our apologies for any inconvenience caused.
Kind regards
Discovery Bank's reply12 Aug 2019, 16:33
Official
Good day Jan
The Discovery Bank contact centre has been experiencing high call volumes which has affected our ability to answer calls immediately. However, we are working on a solution to resolve this as a matter of urgency.
We have sent you an email with the Debit Order Switching Information you requested, if you require any further information please respond to the email.
Please accept our apologies for any inconvenience caused.
Kind regards
The Discovery Bank contact centre has been experiencing high call volumes which has affected our ability to answer calls immediately. However, we are working on a solution to resolve this as a matter of urgency.
We have sent you an email with the Debit Order Switching Information you requested, if you require any further information please respond to the email.
Please accept our apologies for any inconvenience caused.
Kind regards
JD
Jan D's updateReviewer Update
03 Sept 2019, 10:39Feedback from Accounts department non existing, waiting on feedback on which debit orders are switched and which ones i need to do myself as i am paying two cheque accounts at the moment. Also requested a breakdown of my account as I was told I have a bundled account and yet I am paying 3.50 per debit order.
Please respond to mails.
Client feedback will definitely need to improve as you cannot get hold of anyone via phone as it just keeps ringing for minutes on end. Email responses also take days. Customer service definitely needs to be looked at.
Please respond to mails.
Client feedback will definitely need to improve as you cannot get hold of anyone via phone as it just keeps ringing for minutes on end. Email responses also take days. Customer service definitely needs to be looked at.
JD
Jan D's update03 Sept 2019, 10:39
Reviewer Update
Feedback from Accounts department non existing, waiting on feedback on which debit orders are switched and which ones i need to do myself as i am paying two cheque accounts at the moment. Also requested a breakdown of my account as I was told I have a bundled account and yet I am paying 3.50 per debit order.
Please respond to mails.
Client feedback will definitely need to improve as you cannot get hold of anyone via phone as it just keeps ringing for minutes on end. Email responses also take days. Customer service definitely needs to be looked at.
Please respond to mails.
Client feedback will definitely need to improve as you cannot get hold of anyone via phone as it just keeps ringing for minutes on end. Email responses also take days. Customer service definitely needs to be looked at.
Discovery Bank's replyOfficial
10 Sept 2019, 12:55Hi Jan
Our records show that you have been contacted by one of our Executive Relationship Manager's (Neo Senwelo) who is currently monitoring your query.
You can expect feedback directly from her.
Kind regards
Our records show that you have been contacted by one of our Executive Relationship Manager's (Neo Senwelo) who is currently monitoring your query.
You can expect feedback directly from her.
Kind regards
Discovery Bank's reply10 Sept 2019, 12:55
Official
Hi Jan
Our records show that you have been contacted by one of our Executive Relationship Manager's (Neo Senwelo) who is currently monitoring your query.
You can expect feedback directly from her.
Kind regards
Our records show that you have been contacted by one of our Executive Relationship Manager's (Neo Senwelo) who is currently monitoring your query.
You can expect feedback directly from her.
Kind regards