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Charne Van Der Walt

1 reviews | Active since Jul 2023

13 Jul 2023, 09:15

Discovery Bank / Blue Label - Data Disgust

I have purchased Vodacom 4Gig Data via the Discovery Bank app, money went off my account immediately and I am STILL waiting for my data!

After 2 x calls to Discovery Bank of which the first agent just passed me onto BlueLabel to sort out the mess I am still waiting. BlueLabel came back passing the bug back to Discovery Bank...

Really... All I wanted was DATA... I paid for goods I have not received and there is no sense of Urgency. Please close my account!!

0
Replies (8)
Discovery Bank
Discovery Bank's reply14 Jul 2023, 09:42
Official
Hi Charne 

Please do pardon my delay in getting back to you, please confirm if your data has still not been credited to you? 

Regards, 
Palehelo 
CVDW
Charne Van Der Walt's update14 Jul 2023, 10:12
Reviewer Update
Still no data or refund
Discovery Bank
Discovery Bank's reply16 Jul 2023, 20:40
Official
 Hi Chane 

Thanks for confirming, I am getting my team to urgently look into this for you. 

Regards, 
Palehelo  
 
CVDW
Charne Van Der Walt's update17 Jul 2023, 10:45
Reviewer Update
Now a week later and still NO Data or REFUND even... Pathetic ******!!!
CVDW
Charne Van Der Walt's update18 Jul 2023, 10:03
Reviewer Update
Hi,

Unfortunately I am in meetings so not always able to take calls. I have not received any credit the only data I have is that I was forced to purchase via my FNB account and I can proof that.

Can I please get my refund and close my Discovery account.

If this prolong I will upload this on Blue Label for their pathetic service as well... No data was credited towards my phone number because my Vodacom app does not display additional data, no sms was received and no refund in my bank account...

Regards,
Charne
Discovery Bank
Discovery Bank's reply18 Jul 2023, 10:20
Official
Hi Charne

Thanks for confirming, I will be escalating your refund on our side and provide feedback as soon as I have it, I am so sorry this experience has been this unpleasant. 

Regards, 
Palehelo 
CVDW
Charne Van Der Walt's update18 Jul 2023, 10:29
Reviewer Update
When can I please expect feedback?

Please close my bank account
Discovery Bank
Discovery Bank's reply18 Jul 2023, 14:54
Official
I will be updating you daily as at the moment I don't have a turn around time.

Although I don't want to see you close your account, I will be assisting with an account closure after this matter has been resolved, I can not close an account that has an ongoing escalation. 

Regards, 
Palehelo