Discovery bank - Block your money for a fica document they already have over a year go

Yesterday I login to my account and my card is paused. I call Discovery bank to be told, oh as per government we need updated fica documents and we have placed a lock on your account.

Discovery bank without warning, go and deny access to money i have earned, access to basic needs because of a fica document. I am a type 1 diabetic and now i cannot do anything because of a business process that simply denies access to someones money and then you have to wait 5 days for it to unlock. Does money grow on trees?

I cannot put food on the table for my kids, get medication because of your stupid processes. The call center is .....not going to say anything. They have no idea. With this mess, Discovery can compensate me for everything.

It is totally unacceptable to deny someone access to their money. You claim to be the best bank, trust me Absa and FNB actually do better than this.

Fix your mess, can you imagine denying a millionaire or billionaire access to their money, they at least have the money to hit you with a lawsuit.