Discovery Bank Black Suite - Worst Service ever!

I have been trying to open a discovery current account since the 25 March and still the account is not open. There is a lock on the account, and I was asked to provide supporting documents in order to remove this. I provided these documents on 26 March and again thereafter. Every time I call the call centre they log a new case and tell me it will take 2-3 days. My medical aid is with Discovery, I have a number of life policies with them, but they can't open a simple bank account. The fact that the lock needs to be removed I understand but the inefficiency at which this is being done is astounding. I have sent 3 emails to *** and not even they have responded to a single email. I am so disappointed by this because I wanted to move my transactional banking to them, which is a HUGE task in it self but now I am not so sure anymore. I am now forced to complain online with the hopes that the correct person at DB sees this and makes an effort to resolve my query as I would like any lock to be removed from my profile - if they can't open an account, how are they going to honor a life cover claim!!!???

This is the worst experience I have ever had with any financial institution!