Discovery Bank - better communication please

Not the greatest support from the Discovery team as a new client, they transferred my card I had through FNB to Discovery Bank however forgot to explain how to make payments to the card monthly. After making payment as a public beneficiary (because that option was available) on 31st before the 1st... I have received threatening sms's. I. Alled this morning and Zanele answered and somehow the call got dropped, I called back and Jason advised that method is not correct, and that I would be charged late payment fees as FNB will pay them after 4 business days. I asked how this is my issue and why I was not told how to make the payments to them. They said it's an easy transition however forgot the most important part. I canned around 930am and Jason said a manager will call me. I will await the call from Discovery Bank to tell me that I will not be penalized for the lack of communication and late payment which was in fact not late. Thank you and blessings.