Discovery Bank

I recently had dealings with Discovery Banks ***** Department and it seems they prioritize increasing workflow instead of actually helping their clients.

My ***** case was declined following their investigation which seemed to involve merely looking at surface information. I subsequently had to do my own investigation and found bits of information that did not add up with their findings. Of course, when presenting my findings to them, I was turned away.

I generally find Discovery Bank to provide good service, however I cannot say the same about specifically the ***** department.

Has anyone else had a similar experience to mine?