Discovery Bank are *****

I opened a transactional account in error on the Discovery Bank app and immediately called them to close it. The consultant advised me that they do not have the functionality to close accounts yet so I would need to call them monthly to reverse the fees on the account. I have called a few times to get the fees reversed and they do not do it. I keep getting all sorts of excuses such as they need to listen to the calls, speak to a manager, log a request and the fees keep building up. That account is now sitting on -R1700 in fees and I have NEVER used the account. I just need the fees reversed or the account closed before this negatively affects my credit score. This service is pathetic!