1 reviews | Active since Dec 2020
Discovery Bank - APPALLING- What an embrassment
Discovery Bank - APPALLING- What an embrassment
Query still not resolved. No one has contacted me despite some "AJ" having promised.
Discovery bank is a no no. I am regretting being a client of such a disorganised bank. The customer service is a shock - and the escalation process does not work. No matter what you do - you will not get your query resolved. I have had a query since September 2020, whereby they duplicated transactions - and I have spent a lot of money calling them to get this resolved.. they never call you back - and when you call - after staying on hold for close to an hour - sometimes longer - they give you one excuse or the other - and the queries never ever get resolved. References - *** and ***. If you do not want stress in your life - stay away from this atrocious organisation. With all the resources they are putting into marketing the bank - the customer service is disheartening to say the least.. a disaster! My advice - stay away from this disaster of a bank. Over 3 months later - my query is still not resolved - and I have spend close to R500 on calls - for them to resolve a fault they caused. Stay away from this nightmare of a bank - they have no clue what they are doing. Thank me later.
I have escalated this matter for you. I am awaiting feedback as to why this has not been resolved as yet.
Regards
AJ
I have escalated this matter for you. I am awaiting feedback as to why this has not been resolved as yet.
Regards
AJ
Apologies for the delayed response as I was awaiting feedback. I have spoken to the relevant department and they have advised that this is a system issue that affected you, which caused your account to be credited with a duplicate payment. We are working on trying to resolve the matter. The solution should be rolled out in the beginning of January.
Regards
AJ
Apologies for the delayed response as I was awaiting feedback. I have spoken to the relevant department and they have advised that this is a system issue that affected you, which caused your account to be credited with a duplicate payment. We are working on trying to resolve the matter. The solution should be rolled out in the beginning of January.
Regards
AJ