1 reviews | Active since Dec 2023
Discovery Bank Appalling - STAY AWAY from this institution
I am disgusted and dissatisfied at the level of customer service that I have received at Discovery Bank and therefore, I am of the opinion that they are not even worthy of a one star rating.
Moreover, Discovery Bank does not have an actual bank facility where customer are able to walk in and liaise with any form of manager and/or supervisor in order to reach a solution to a customer’s bank related problem.
As such, my problem is that I had received a payment from Botswana into my Discovery bank account on 16 November 2023 and Discovery has stated that they are unable to locate the payment that was made to me. I have provided them with a proof of payment and a settlement advice directly from First National Bank evidencing the payment that was made to my account. After emailing various Discovery employees on multiple occasions as well as speaking endlessly to their call centre, I am at my wits end and I have still not received any assistance from Discovery Bank in this regard.
It is my sincere hope that Discovery Bank can get their act together and assist me.
Thank you for reaching out.
Apologies for the experience you have had with us so far.
In order to locate the funds a case will need to be logged to our payments team. We need all the details of the payment so that when they do the investigation they will be able to provide an outcome. If we do not have the correct documents and details they case will be rejected and no outcome will be provided.
In this instance we require an MT103 form from the sending bank. You need to reach out the the sending bank and ask them for an MT103 form. Once you received this, please email it to *** after this is done, please also inform us of the email address that you have used to send the MT103 so we can locate the document for you.
Other information we require is the date, currency, amount, account the funds were supposed to be transferred into and when the payment was done in order to log this case. Once we have received all of this information, then only will we be able to log a missing payments case for you.
Regards,
Yuvna
Thank you for reaching out.
Apologies for the experience you have had with us so far.
In order to locate the funds a case will need to be logged to our payments team. We need all the details of the payment so that when they do the investigation they will be able to provide an outcome. If we do not have the correct documents and details they case will be rejected and no outcome will be provided.
In this instance we require an MT103 form from the sending bank. You need to reach out the the sending bank and ask them for an MT103 form. Once you received this, please email it to *** after this is done, please also inform us of the email address that you have used to send the MT103 so we can locate the document for you.
Other information we require is the date, currency, amount, account the funds were supposed to be transferred into and when the payment was done in order to log this case. Once we have received all of this information, then only will we be able to log a missing payments case for you.
Regards,
Yuvna