LM
Lutendo M
1 reviews | Active since Feb 2020
06 May 2025, 20:37
DISCOVERY BANK APP NOT USER FRIENDLY
I have been kicked out of my app. When I try to login, it requires selfie verification now and it's failing. When I call Discovery, it's asking me to accept a prompt in the app that I can't log into.
Can you please assist.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
06 May 2025, 20:45Hi Lutendo,
Thank you for reaching out to us.
We apologize for the inconvenience that this may have caused.
Do you get any error message when capturing your selfie?
Regards,
Jabulile
Thank you for reaching out to us.
We apologize for the inconvenience that this may have caused.
Do you get any error message when capturing your selfie?
Regards,
Jabulile
Discovery Bank's reply06 May 2025, 20:45
Official
Hi Lutendo,
Thank you for reaching out to us.
We apologize for the inconvenience that this may have caused.
Do you get any error message when capturing your selfie?
Regards,
Jabulile
Thank you for reaching out to us.
We apologize for the inconvenience that this may have caused.
Do you get any error message when capturing your selfie?
Regards,
Jabulile
LM
Lutendo M's updateReviewer Update
06 May 2025, 20:50Yes, I do.
Error message: "Selfie does not match what we have on record. Please try again or call us on *** and use reference number 5142 to skip this step. This number is valid until 2025-05-06 20:28"
The reference keeps on changing every time I try. When I call the number, it want's be to verify my phone using the app that I can't access.
Error message: "Selfie does not match what we have on record. Please try again or call us on *** and use reference number 5142 to skip this step. This number is valid until 2025-05-06 20:28"
The reference keeps on changing every time I try. When I call the number, it want's be to verify my phone using the app that I can't access.
LM
Lutendo M's update06 May 2025, 20:50
Reviewer Update
Yes, I do.
Error message: "Selfie does not match what we have on record. Please try again or call us on *** and use reference number 5142 to skip this step. This number is valid until 2025-05-06 20:28"
The reference keeps on changing every time I try. When I call the number, it want's be to verify my phone using the app that I can't access.
Error message: "Selfie does not match what we have on record. Please try again or call us on *** and use reference number 5142 to skip this step. This number is valid until 2025-05-06 20:28"
The reference keeps on changing every time I try. When I call the number, it want's be to verify my phone using the app that I can't access.
LM
Lutendo M's updateReviewer Update
06 May 2025, 21:16Thank you so much - they assisted me.
I'm in the app now.
I'm in the app now.
LM
Lutendo M's update06 May 2025, 21:16
Reviewer Update
Thank you so much - they assisted me.
I'm in the app now.
I'm in the app now.
Discovery Bank's replyOfficial
07 May 2025, 08:40Hi Lutendo,
We're glad to hear that this has been sorted 💜.
Should you have any queries, please do not hesitate to call us on ***.
Regards,
Jabulile
We're glad to hear that this has been sorted 💜.
Should you have any queries, please do not hesitate to call us on ***.
Regards,
Jabulile
Discovery Bank's reply07 May 2025, 08:40
Official
Hi Lutendo,
We're glad to hear that this has been sorted 💜.
Should you have any queries, please do not hesitate to call us on ***.
Regards,
Jabulile
We're glad to hear that this has been sorted 💜.
Should you have any queries, please do not hesitate to call us on ***.
Regards,
Jabulile