1 reviews | Active since Jul 2016

30 Jun 2025, 12:02

DISCOVERY BANK APP LOGIN PROBLEMS

I am so tired of battling to log in to my accounts with Discovery Bank, whether just trying to buy something online or check my balances. Almost every time I need to login 5 or 6 times or more before I can get in and when you call them they give me the run around and say its probably my signal. I have never once, ever had a problem with Standard Bank. If I try to login or pay for something online through Standard Bank, it happens IMMEDIATELY, whether it is in the middle of the night or dsy. But with Discovery I can't even pay my data with MTN or Vodacom or others without having to try a few times a to just get through and then try to get the payment done. This is now the last straw. I paid for my data for the month on Sunday, thought it was paid and done and now today find out I have no data for my wifi. I check the app and obviously the payment can't have gone through. Want to check on my Discovery Bank app what happened, but once again have tried 7 times to login and cannot get in. Nothing wrong with my signal as I have managed yo get through to Hellopeter.com so may Discovery can also sort out their issues through Hellopeter.com but I think its time to close all my accounts there now and put my money in a different bank. I have had it with a bank that can't get there damn app to work. Go and see Standard Bank for some tips. There is also no easy way to contact them. You have to phone them or send email to which they don't respond. I tried it once. Have called them a few times, but they have never sorted my problem out. Still cannot just log in ONCE and pay or do what I need to do.

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Replies (8)
Discovery Bank
Discovery Bank's reply30 Jun 2025, 12:08
Official
Hi Penny,

I sincerely apologize for the experience you’ve had with us.

I’ll be investigating this further to assist you accordingly.

Could you kindly let us know what happens when you attempt to log in to your banking app? Do you receive an error message?

Kind regards,
Onthatile
's update30 Jun 2025, 12:17
Reviewer Update
Nothing happens at all. It just goes back to the Login screen. Over and over and over again.
Discovery Bank
Discovery Bank's reply30 Jun 2025, 12:25
Official
Hi Penny,

Please go to the storage settings on your device, open the Discovery Bank app storage, and select ‘Clear Cache’ or ‘Clear Data’. Then, delete and reinstall the banking app.

Kindly let us know if you still experience the same issue when trying to log in.

Kind Regards,
Onthatile
's update30 Jun 2025, 13:31
Reviewer Update
I have done this previously. It does not help and did not make a difference. Seems to be the only answer Discovery has to give to their clients. Std Bank has never asked me to do that yet their app always works.
Will do it again now, but I don't see how it will help long term.
's update30 Jun 2025, 13:32
Reviewer Update
My cache is cleared weekly on all apps
Discovery Bank
Discovery Bank's reply30 Jun 2025, 13:42
Official
Hi Penny,

We duly note your concern and sincerely apologize for the inconvenience and frustration this may have caused.

Kindly let us know if you’re still experiencing the same issue when trying to log in.

Kind regards,
Onthatile
's update30 Jun 2025, 14:19
Reviewer Update
Will do.
Discovery Bank
Discovery Bank's reply02 Jul 2025, 07:19
Official
Hi Penny,

I hope you're well.

I’m following up to check whether you are still experiencing the same issue. Please let me know so we can assist further if needed.

Kind regards,
Onthatile