Discovery Bank - app is awesome...until you have an issue that needs to be sorted! Don't bank with them

I contacted Discovery Bank on the 18th October to have a transaction reversed for a product that I ordered online but never received, I tried several times to contact the supplier with no luck. Discovery Bank asked to complete a dispute form and email it back to Discovery Bank which I did. I've had absolutely no feedback or reply. I've emailed them several times with no reply. Shocking! Going back to Standard Bank, there I had a Prestige Banker who would have reversed the payment within minutes!