Discovery Bank and Vitality Travel - Lack Of Accountability

What a frustrating day!

I have been bounced around between Discovery Bank & Vitality Travel for the last two days - No one seems to know why my Vitality Travel platform is not working.

Yesterday, the lady assisting me logged a call with the IT department and I was told to call today to find out the progress of my call.

I called today & I was told the lady who assisted me is on leave and I must therefore call back tomorrow - I fail to understand how that is my problem.

I called again this afternoon & I got told it is a problem that is on the Bank's side so I obviously called them - Only for the Bank to tell me that it is not an issue on their side as the error I get pops up after I have authenticated on the banking app.

I have spoken to at least 5 consultants and authenticated on my app more than 20 times - No one knows what the problem is and I am tired of being not taken seriously.

They offer to make my travel booking but I tell them this does not solve the issue & does that mean I will always need to call in when I want to travel? When I want to browse prices? Does that even make sense?

I am paying for a service I cannot access and the Discovery team does not seem to care & no one wants to take accountability.

I have reached out to them on social media as well & I know that team can only do so much but its rather frustrating.