ZM
Zurita M
1 reviews | Active since Jan 2010
23 Jan 2026, 13:38
Discovery Bank and Vitality really must get their act together!!!!!!!!!!!!!!!!!!!
I am so over Discovery it is not even true. I have been trying since the 5th January to resolve an issue between the Banking app and Vitality and every time they promise me resolve and that they will phone me back and nothing happens. I have 26752 discovery miles that I want to monetize but it does not pull through to the bank - it only shows 200 miles on the banking app. Every single consultant gives another version and there is no resolve. Come on guys get your act together!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
23 Jan 2026, 13:49Hey Zurita.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Discovery Bank's reply23 Jan 2026, 13:49
Official
Hey Zurita.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
ZM
Zurita M's updateReviewer Update
27 Jan 2026, 07:24Dear Mpho
My 26 472 miles have now conveniently disappeared from my all my profiles? I phoned last night to find out and was assured that it will be credited overnight. This morning it is still missing. I am shocked and highly irritated with Discovery even the complaints department - you have zero idea of customer service. But you take my money on time everytime. Shame on you.
My 26 472 miles have now conveniently disappeared from my all my profiles? I phoned last night to find out and was assured that it will be credited overnight. This morning it is still missing. I am shocked and highly irritated with Discovery even the complaints department - you have zero idea of customer service. But you take my money on time everytime. Shame on you.
ZM
Zurita M's update27 Jan 2026, 07:24
Reviewer Update
Dear Mpho
My 26 472 miles have now conveniently disappeared from my all my profiles? I phoned last night to find out and was assured that it will be credited overnight. This morning it is still missing. I am shocked and highly irritated with Discovery even the complaints department - you have zero idea of customer service. But you take my money on time everytime. Shame on you.
My 26 472 miles have now conveniently disappeared from my all my profiles? I phoned last night to find out and was assured that it will be credited overnight. This morning it is still missing. I am shocked and highly irritated with Discovery even the complaints department - you have zero idea of customer service. But you take my money on time everytime. Shame on you.
Discovery Bank's replyOfficial
27 Jan 2026, 09:08Hi Zurita.
Our Vitality team from the bank side had confirmed yesterday afternoon that your Miles would reflect overnight. I wanted to confirm if this had happened this morning, thanks for confirming that this is not the case.
Please uninstall your bank app and install it again, then confirm if they are still not reflecting? I would like to provide the team with a confirmation.
Kind regards,
Mpho.
Our Vitality team from the bank side had confirmed yesterday afternoon that your Miles would reflect overnight. I wanted to confirm if this had happened this morning, thanks for confirming that this is not the case.
Please uninstall your bank app and install it again, then confirm if they are still not reflecting? I would like to provide the team with a confirmation.
Kind regards,
Mpho.
Discovery Bank's reply27 Jan 2026, 09:08
Official
Hi Zurita.
Our Vitality team from the bank side had confirmed yesterday afternoon that your Miles would reflect overnight. I wanted to confirm if this had happened this morning, thanks for confirming that this is not the case.
Please uninstall your bank app and install it again, then confirm if they are still not reflecting? I would like to provide the team with a confirmation.
Kind regards,
Mpho.
Our Vitality team from the bank side had confirmed yesterday afternoon that your Miles would reflect overnight. I wanted to confirm if this had happened this morning, thanks for confirming that this is not the case.
Please uninstall your bank app and install it again, then confirm if they are still not reflecting? I would like to provide the team with a confirmation.
Kind regards,
Mpho.