Discovery Bank and Travel division have failed -yet again

Discovery Bank. Continuous sub standard service. Why do I bother with you clowns? The ONLY reason I, like many of your clients have accounts with you is due to us initially being with Discovery medical aid and being hoodwinked to the banking division when you opened. It takes ages to go through your phone prompts when phoning in. My recent interaction with your travel division was sub standard, your clerk requires retraining -product knowledge below par. I was promised a call back and email -neither happened. I contacted bank and was promised a complaint resolution within 5 days -that was 10 days ago -nothing happened. Your complaint reference is as below Boy, am I glad that I have a private banker at Investec to manage my Primary account .Would hate to think of the stress I'd have to deal with working with Discovery on a day to day basis.