Discovery bank and that panic feature

R3,000 fine for panic button activation – no call, no help, just a bill? Post Body: I’ve been with Discovery for over 5 years and honestly thought I could trust their safety features. But this new "911 panic button" they’ve added to the app is way too sensitive — I apparently triggered it twice in July (possibly while logging in), and didn’t even know.

Here’s the real issue: 📍 No one from Discovery called me. 📍 No emergency service showed up. 📍 I didn’t even get a notification that I had activated it.

Then out of nowhere — I’m hit with a **R3,000 fine**. No heads-up, no explanation. Just an email saying, “you pressed the button twice – pay up.” What??

To make it worse, I had reported my phone lost around that time. Discovery blocked my cards (as expected), but again – **no communication** about the panic alerts.

I tried reaching out on social media, but all I got was, “you need to speak to our ***** department – the fine is payable.” No one wants to take responsibility or explain how this is fair.

So now I’m expected to pay R3k for a safety feature that failed to do what it’s meant to do? Zero support when I needed it, but quick to issue fines?

This is not how you treat loyal clients. Very disappointed.