MM
Marlene M

1 reviews | Active since Nov 2024

25 Nov 2024, 14:14

Discovery Bank and Medical Aid

So it started with your medical, which refused to pay for my chronic medication because 7 years of proof was not enough for them to cover my chronic condition I canceled and will be moving to another medical aid.

Today my salary gets paid into my account and I couldn't withdraw the money and transfer my money to another account due to a "banking service lock" on my account. After calling customer support, the call agent notified me that the lock was put in place. NO, I WAS NOT NOTIFIED OF THIS UNTIL I SPOKE TO THE AGENT. Thus I would only be able to withdraw my money in the next 48hrs what **** is this.

Needless to say, I will be moving banks, and I honestly hope you get your act together because your services are pathetic!

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Replies (2)
MM
Marlene M's update25 Nov 2024, 14:54
Reviewer Update
Also, don't even ask to speak to a manager as I have now been on hold for 31 minutes and 36 seconds.
Discovery Bank
Discovery Bank's reply25 Nov 2024, 15:28
Official
Hi Marlene

Thank you for reaching out to us.

I am looking into your query, and I will revert with feedback.


Regards
Tsholofelo