Discovery Bank and DSV giving me the runaround.

I request that my card be delivered today, March 28, 2025. If this does not occur, I will have to terminate my account and transfer my funds to a bank that values its clients. I cannot remain without access to my bank for such an extended period, especially while paying R200 for inadequate service. I have been compelled to follow up with DSV daily, only to be informed that they have just received the card and that someone will contact me to arrange delivery. However, no one has reached out to me. I find myself repeatedly having to call them, after which they finally make delivery arrangements.

We had scheduled delivery for March 27, but no one showed up, and DSV failed to inform me of the reason for the missed delivery. Each time I call, I receive the same response: they have just received the card and will have someone contact me to arrange delivery. Once again, I had to call them, only to be told that delivery will now occur on Monday, March 31.

This is a service I have paid for, yet I am continuously given the runaround.