Discovery Bank and Discovery Vitality

I had taken out the Apple Watch with discovery vitality last year , I am currently on an 87 week goal streak which has been broken due to covid restrictions. Discovery failed to provide me with proper information and this is on a recorded call. They further advised me that I am in a collection status which is mind boggling because according to them I do not have an active discovery credit card , but I do. I was then told to call discovery bank to link my vitality to the card , I called discovery bank and they said they do not do this and that vitality should do it . It’s an actual nightmare dealing with such a disorganised franchise whose system integration is so poor . My issue has not been resolved and the escalation process within the business is pathetic , they have taken zero accountability but have rather put the accountability on myself which is typical of business that does not put their clients first.