Discovery Bank and Discovery Card exhibit extremely poor performance

Discovery Bank and Discovery Card have both performed extremely poorly and working with them as a client is definitely not an upgrade.

I have been trying to retrieve a phone recording for three weeks and after multiple phone calls and hours waiting on the line, I have been passed around and promised the recording with no success.

I need the phone call recording so that I can prove to Discovery that they **** about their services and products in 2018 when I signed to Discovery Card. Discovery are happy to take on new clients and their money, but once you starting paying monthly fees, do not ever think you are on their priority list, even if you have multiple products with them and been a Discovery member for years.