ZK
Zinhle K
1 reviews | Active since Aug 2016
01 Oct 2025, 09:45
Discovery Bank allowing *****ulant transactions
On the 12 September 2025 I had money coming out of my account two transactions I immediately called the bank *****, I was told it was blocked and a dispute was done. I was told someone from bank will call me in three days time today is the 1st October 2025 and still no feedback from bank not even a notification or email or this complaiint. Today I called again and was told the last consultant forgot to lodge the despuit or block ***** transaction and I have to wait 90 days for my money but that it now a new query as last one was not done.
Discovery bank really sucks shame.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
01 Oct 2025, 09:49Hey Zinhle.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Discovery Bank's reply01 Oct 2025, 09:49
Official
Hey Zinhle.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
ZK
Zinhle K's updateReviewer Update
01 Oct 2025, 13:49Hi Mpho,
Complaints is about your call center agent saying dispute was not actioned on 12 September, this whole time I was told it was done, there was no action taken from the 12 September, the call today was following up on existing query only to be told the dispute was not logged 3 weeks later no action no reference number nothing done. The agent asked me more than once and confirmed dispute was done 3 weeks ago, why was this not done.
Complaints is about your call center agent saying dispute was not actioned on 12 September, this whole time I was told it was done, there was no action taken from the 12 September, the call today was following up on existing query only to be told the dispute was not logged 3 weeks later no action no reference number nothing done. The agent asked me more than once and confirmed dispute was done 3 weeks ago, why was this not done.
ZK
Zinhle K's update01 Oct 2025, 13:49
Reviewer Update
Hi Mpho,
Complaints is about your call center agent saying dispute was not actioned on 12 September, this whole time I was told it was done, there was no action taken from the 12 September, the call today was following up on existing query only to be told the dispute was not logged 3 weeks later no action no reference number nothing done. The agent asked me more than once and confirmed dispute was done 3 weeks ago, why was this not done.
Complaints is about your call center agent saying dispute was not actioned on 12 September, this whole time I was told it was done, there was no action taken from the 12 September, the call today was following up on existing query only to be told the dispute was not logged 3 weeks later no action no reference number nothing done. The agent asked me more than once and confirmed dispute was done 3 weeks ago, why was this not done.
Discovery Bank's replyOfficial
01 Oct 2025, 15:32Hi Zinhle.
Thanks for clarifying, an Executive Relationship Manager will be contact with you.
Kind regards,
Mpho.
Thanks for clarifying, an Executive Relationship Manager will be contact with you.
Kind regards,
Mpho.
Discovery Bank's reply01 Oct 2025, 15:32
Official
Hi Zinhle.
Thanks for clarifying, an Executive Relationship Manager will be contact with you.
Kind regards,
Mpho.
Thanks for clarifying, an Executive Relationship Manager will be contact with you.
Kind regards,
Mpho.