Discovery Bank aids ********s succeed

I am writing to formally lodge a complaint regarding a deeply distressing experience I had involving a *****ulent transaction facilitated through a Discovery Bank account.

In May 2025, I attempted to enroll my brother into a rehabilitation centre. I conducted thorough due diligence:

I verified the identity of the individual I was liaising with via Truecaller. I contacted Discovery Bank to confirm the account holder’s identity. I understood that the person I was speaking to was a representative of the rehab centre and not necessarily the account holder. I reviewed Discovery Bank’s account eligibility criteria, which at the time stated that customers needed to hold multiple products with the bank. This gave me a sense of security that the account holder could be traced if necessary. After making the payment, I received no further communication from the supposed rehab centre. I immediately contacted Discovery Bank’s ***** team to report the incident and request a reversal of the transaction. I was advised to contact my own bank instead. I had hoped that Discovery Bank would at least flag the account in question to prevent further *****ulent activity. Unfortunately, this did not happen, and I lost my money.

What is most concerning is that we contacted the rehab centre using multiple numbers, and each time we were given the same Discovery Bank account details. This suggests a pattern of *****ulent behavior that Discovery Bank has failed to address.

I am deeply disappointed by the lack of transparency and accountability. How is Discovery Bank comfortable facilitating transactions for individuals who repeatedly use the same account to de***** desperate South Africans? How does the bank not investigate repeated deposits into an account without verifying the source of funds?

This experience has made it clear to me why Discovery Bank’s trust index is so low. I feel let down by a financial institution that should be protecting its customers and the public from *****.

I request a formal investigation into this matter and a response outlining what actions Discovery Bank will take to prevent similar incidents in the future.