EF
Eric F
1 reviews | Active since Apr 2022
05 Jul 2022, 08:11
Discovery Bank, again…
Absolutely pathetic! The worst bank you could ever imagine. They are utterly *********** and useless. They lost a month of my salary in forex transaction. More than two months later, I have made no progress, not evening reporting the matter to the ombudsman helped. They just brushed that off with their legal mumbo jumbo.
They are terrible, useless and ***********. If these types of institutions consider themselves as professionals in South Africa, this country has zero hope.
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
06 Jul 2022, 06:16Good day Eric
Thank you for reaching out.
I'm so sorry to hear about your experience but I would love to investigate the matter.
Could you perhaps provide me with more information on the transaction you're querying including the date and amount.
Kind regards
Nicolene
Thank you for reaching out.
I'm so sorry to hear about your experience but I would love to investigate the matter.
Could you perhaps provide me with more information on the transaction you're querying including the date and amount.
Kind regards
Nicolene
Discovery Bank's reply06 Jul 2022, 06:16
Official
Good day Eric
Thank you for reaching out.
I'm so sorry to hear about your experience but I would love to investigate the matter.
Could you perhaps provide me with more information on the transaction you're querying including the date and amount.
Kind regards
Nicolene
Thank you for reaching out.
I'm so sorry to hear about your experience but I would love to investigate the matter.
Could you perhaps provide me with more information on the transaction you're querying including the date and amount.
Kind regards
Nicolene
Discovery Bank's replyOfficial
07 Jul 2022, 11:57Hi Eric
Thank you for sharing your information and apologies for the delay in response.
I have been in contact with the Executive Office who deals with the Ombudsman cases and Gary Cook advised he did contact you yesterday.
The Executive Office will deal with future communication regarding your missing payment.
Regarding your account closure, your account needs to remain open for the duration of the investigation.
Kind regards
Nicolene
Thank you for sharing your information and apologies for the delay in response.
I have been in contact with the Executive Office who deals with the Ombudsman cases and Gary Cook advised he did contact you yesterday.
The Executive Office will deal with future communication regarding your missing payment.
Regarding your account closure, your account needs to remain open for the duration of the investigation.
Kind regards
Nicolene
Discovery Bank's reply07 Jul 2022, 11:57
Official
Hi Eric
Thank you for sharing your information and apologies for the delay in response.
I have been in contact with the Executive Office who deals with the Ombudsman cases and Gary Cook advised he did contact you yesterday.
The Executive Office will deal with future communication regarding your missing payment.
Regarding your account closure, your account needs to remain open for the duration of the investigation.
Kind regards
Nicolene
Thank you for sharing your information and apologies for the delay in response.
I have been in contact with the Executive Office who deals with the Ombudsman cases and Gary Cook advised he did contact you yesterday.
The Executive Office will deal with future communication regarding your missing payment.
Regarding your account closure, your account needs to remain open for the duration of the investigation.
Kind regards
Nicolene
Discovery Bank's replyOfficial
07 Jul 2022, 13:01Hi Eric
I completely understand your frustration but the account needs to remain open for the funds to be returned.
I will reverse all the fees charged on the account once the issue has been resolved with the Bank of America.
Unfortunately we cannot change the system that it doesn't charge monthly fees but please note you won't be liable for the fees.
I have spoken to Gary again today and he is working hard on getting your funds back.
Kind regards
Nicolene
I completely understand your frustration but the account needs to remain open for the funds to be returned.
I will reverse all the fees charged on the account once the issue has been resolved with the Bank of America.
Unfortunately we cannot change the system that it doesn't charge monthly fees but please note you won't be liable for the fees.
I have spoken to Gary again today and he is working hard on getting your funds back.
Kind regards
Nicolene
Discovery Bank's reply07 Jul 2022, 13:01
Official
Hi Eric
I completely understand your frustration but the account needs to remain open for the funds to be returned.
I will reverse all the fees charged on the account once the issue has been resolved with the Bank of America.
Unfortunately we cannot change the system that it doesn't charge monthly fees but please note you won't be liable for the fees.
I have spoken to Gary again today and he is working hard on getting your funds back.
Kind regards
Nicolene
I completely understand your frustration but the account needs to remain open for the funds to be returned.
I will reverse all the fees charged on the account once the issue has been resolved with the Bank of America.
Unfortunately we cannot change the system that it doesn't charge monthly fees but please note you won't be liable for the fees.
I have spoken to Gary again today and he is working hard on getting your funds back.
Kind regards
Nicolene
EF
Eric F's updateReviewer Update
07 Jul 2022, 13:16Hello Nicolene,
Thank you for that. The account in question, are you referring to cheque account or credit card account? The account I’m referring to is the credit card account.
Thank you for that. The account in question, are you referring to cheque account or credit card account? The account I’m referring to is the credit card account.
EF
Eric F's update07 Jul 2022, 13:16
Reviewer Update
Hello Nicolene,
Thank you for that. The account in question, are you referring to cheque account or credit card account? The account I’m referring to is the credit card account.
Thank you for that. The account in question, are you referring to cheque account or credit card account? The account I’m referring to is the credit card account.
Discovery Bank's replyOfficial
08 Jul 2022, 07:22Hi Eric
My apologies, i was under the impression that you wanted to close your entire account.
If you just want to do a downgrade from a Full Banking Suite to a Transaction account, I'd be happy to help.
Kind regards
Nicolene
My apologies, i was under the impression that you wanted to close your entire account.
If you just want to do a downgrade from a Full Banking Suite to a Transaction account, I'd be happy to help.
Kind regards
Nicolene
Discovery Bank's reply08 Jul 2022, 07:22
Official
Hi Eric
My apologies, i was under the impression that you wanted to close your entire account.
If you just want to do a downgrade from a Full Banking Suite to a Transaction account, I'd be happy to help.
Kind regards
Nicolene
My apologies, i was under the impression that you wanted to close your entire account.
If you just want to do a downgrade from a Full Banking Suite to a Transaction account, I'd be happy to help.
Kind regards
Nicolene
Discovery Bank's replyOfficial
12 Jul 2022, 05:56Hi Eric
Not a problem, once I receive feedback from Gary, I will deal with all your fees.
You can leave it in my hands.
Kind regards
Nicolene
Not a problem, once I receive feedback from Gary, I will deal with all your fees.
You can leave it in my hands.
Kind regards
Nicolene
Discovery Bank's reply12 Jul 2022, 05:56
Official
Hi Eric
Not a problem, once I receive feedback from Gary, I will deal with all your fees.
You can leave it in my hands.
Kind regards
Nicolene
Not a problem, once I receive feedback from Gary, I will deal with all your fees.
You can leave it in my hands.
Kind regards
Nicolene