Discovery Bank after service is shocking...
I had ***** on my card after making an online purchase... I called immediately and was told there's nothing they can do as the transaction is on hold and I have to call again once its gone through????? How bizarre!!! I cancelled my card and have been trying to reorder another card for delivery and I have been told after many calls I should just wait and try again. I still cannot order another card .. Discovery what has happened to your great name?????
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Replies (2)
Discovery Bank's replyOfficial
22 Jul 2025, 12:22Hi Sonja H,
This is not the Discovery experience we want anyone to have, we do apologize for this.
Please not that with any pending transactions, we can not dispute the transaction until the funds have banked, as when the funds are still pending those funds are still being help by VISA awaiting the merchant to bank them. If the transaction has banked we can log a dispute for you.
Have you created a virtual card to make use of, while waiting for the physical card to be delivered?
Kind regards,
Tyrone
This is not the Discovery experience we want anyone to have, we do apologize for this.
Please not that with any pending transactions, we can not dispute the transaction until the funds have banked, as when the funds are still pending those funds are still being help by VISA awaiting the merchant to bank them. If the transaction has banked we can log a dispute for you.
Have you created a virtual card to make use of, while waiting for the physical card to be delivered?
Kind regards,
Tyrone
Discovery Bank's reply22 Jul 2025, 12:22
Official
Hi Sonja H,
This is not the Discovery experience we want anyone to have, we do apologize for this.
Please not that with any pending transactions, we can not dispute the transaction until the funds have banked, as when the funds are still pending those funds are still being help by VISA awaiting the merchant to bank them. If the transaction has banked we can log a dispute for you.
Have you created a virtual card to make use of, while waiting for the physical card to be delivered?
Kind regards,
Tyrone
This is not the Discovery experience we want anyone to have, we do apologize for this.
Please not that with any pending transactions, we can not dispute the transaction until the funds have banked, as when the funds are still pending those funds are still being help by VISA awaiting the merchant to bank them. If the transaction has banked we can log a dispute for you.
Have you created a virtual card to make use of, while waiting for the physical card to be delivered?
Kind regards,
Tyrone
's updateReviewer Update
22 Jul 2025, 12:35This still doesn't help me getting a new card.. as well as ***** not getting back to me..FIX IT!!
's update22 Jul 2025, 12:35
Reviewer Update
This still doesn't help me getting a new card.. as well as ***** not getting back to me..FIX IT!!