Discovery Bank – Affidavit Requested but Not Actioned, Ongoing Restriction of Entire Profile

I am lodging this complaint regarding Discovery Bank’s handling of a restriction placed on my entire banking profile, despite my full cooperation and submission of documentation specifically requested by the bank.

Discovery Bank advised that, should the required third-party verification documentation not be provided within the initial turnaround period, I could submit an SAPS affidavit as an alternative measure to enable the upliftment of the restriction. I comp**** fully and submitted the affidavit as requested.

I have since been advised that Discovery Bank is unable to act on the affidavit due to an extended third-party turnaround period, and that the bank is therefore required to wait for this revised timeline to lapse before any alternative measures can be considered.

The practical effect is that my entire Discovery Bank profile remains restricted, including my salary account, and I am unable to access my own funds or meet essential monthly financial obligations. This is causing ongoing financial prejudice.

My concern is that: • The affidavit was requested by Discovery Bank as an alternative resolution; • I comp**** timeously and in good faith; • The bank is now declining to act on the affidavit due to factors outside of my control.

While I understand regulatory and verification requirements, I do not believe it is fair or reasonable for a customer to remain indefinitely prejudiced after complying with all instructions provided by the bank.

I am requesting that Discovery Bank: 1. Reconsider the affidavit already submitted and apply the alternative process communicated to me, or 2. Provide a clear explanation of why the affidavit process was offered if it cannot be re**** upon once a third-party timeline is extended.

I trust Discovery Bank will engage constructively to resolve this matter urgently.