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lavindren N

1 reviews | Active since Aug 2018

21 Jun 2022, 10:36

Discovery bank adjust living expenses to decline application without permission

Discovery is changing my expenses to decline me on a credit card. I have app**** 3 time with discovery bank and i gotten pre approved on the app, however when it goes for credit assessment it get declined as they set the minimum living expenses to to 10k to decline the application, i tried 3 time and even with the discovery consultant it still declined since they keep changing my living expenses to different amount t to allow the system to decline it. I will take this up with ombudsman as it not right to adjust my living expenses without proof . I suppose t because i was previously under debt review with FnB and that discovery bank is part fo FnB hence it declining to give me a credit card.

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Replies (4)
Discovery Bank
Discovery Bank's reply21 Jun 2022, 10:56
Official
Hi Lavindren 

I am sorry you feel this way.

The information we get for the credit assessment is information coming directly from the credit bureau, as discovery bank does not have authority to change this information in favor of or against a client's credit application. 

Please share the information from the credit bureau on your profile so that we can dispute it if it is different from what Discovery Bank has. 

Discovery Bank is also no longer underwritten by FNB so the information we are using is independent from FNB.

Regards,
Palehelo
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lavindren N's update21 Jun 2022, 11:19
Reviewer Update
it approve on the app so the only thing that changes is the living expenses, i donot have telecom for R2000 however when it come form credit assessment it says that even the consultant disputed it for me and was confused why they keep adjusting it. I disputed FnB with credit burea for the credit card i had to with them to be closed and discovery was only bank that pick it up. i also app**** with standard bank and they approved without any issue. there no issue with my credit PF you can call me and request my ID number to check which you will see it obviously due to my past credit card with FnB and your system is properly picking this up. however i will do another applicational nd post the reference number and the response to show how they decline you since it still affiliated with FnB or use the same credit information as FNB, however i saved the 3 decline letter to show how the living expenses keep getting adjusted to ensure i always not meet the affordability.
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lavindren N's update21 Jun 2022, 11:20
Reviewer Update
the living expenses it not part of the credit beau expenses so dnt get confused it what make up transport food etc
Discovery Bank
Discovery Bank's reply22 Jun 2022, 14:21
Official
Hi Lavindren 

Your concerns are noted and I will be communicating with the relevant team and give feedback as soon as I get it.

Regards,
Palehelo