Discovery Bank account closure nightmare

I have been trying to close my single facility account with Discovery Bank since 23 September 2025. Firstly the call centre two numbers did not work, they stop short of "press 1 if you are phoning regarding your recent credit application" and then hang. I phone more than 5 times on one day. My colleague at work actually witnessed this as she sat next to me during my many attempts. The Whatsapp line bot is not set up to deal with account closures and was my last resort the Privacy team. I tried the call centre again and again and when I finally got to speak to a human the more I noted that I needed the closure letter for my bank urgently, since their facility is subject to this letter, the more Discovery call centre, when you finally get hold of them after the public holiday last week, say we have 8 days to do so. So it is the 1st of October 2025 and yet, I still do not have the closure letter. Big brand, very powerful, they can therefore be arrogant and do whatever they want, right? A complete nightmare to deal with. When a company becomes too big, service levels often deteriorate. Executives become so important that they cannot see the very thing that impacts the one key strategic objective, namely revenue growth linked to satisfied clients. Operational efficiencies are key, as well.