Discovery Bank Account Closure

Dear Discovery Bank Customer Service,

I am writing to express my frustration and dissatisfaction regarding the prolonged and unresolved closure of my accounts.

In December, I initiated a request to close my accounts with Discovery Bank. At that time, I was advised to settle the outstanding balances, which I promptly did. Additionally, I requested a payment arrangement, but I did not receive any feedback on this matter.

Subsequently, I lodged another complaint, and a representative assured me that the accounts would be closed by the end of that business day. Unfortunately, this closure did not occur.

Now, six months later, my accounts are still active and accruing monthly fees despite my repeated efforts to have them closed. This ongoing issue is unacceptable and has caused me considerable inconvenience and frustration.

I kindly request that you address this matter with urgency and ensure that my accounts are closed immediately to prevent any further charges. Your prompt assistance in resolving this matter would be greatly appreciated.

Thank you for your attention to this issue.

Regards,