JS
Jolene S
1 reviews | Active since Dec 2011
29 Jul 2024, 16:24
Discovery Bank account closure
Even 1 star is too much!! I am at a loss for words with Discovery Bank. I cannot believe they treat customers like this. I am struggling for months to close my account. I have an amount owing to me, and agree to write it off just to get the account closed. They then delay that the new months bank charges come and then insist I have an outstanding balance!!! What must I do to close an account! This is shocking!!
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
29 Jul 2024, 16:39Hi Jolene,
Thank you for reaching out to us.
I apologize for the frustrating experience you have encountered.
I will investigate this and get back to you as soon as possible.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for the frustrating experience you have encountered.
I will investigate this and get back to you as soon as possible.
Regards,
Jabulile
Discovery Bank's reply29 Jul 2024, 16:39
Official
Hi Jolene,
Thank you for reaching out to us.
I apologize for the frustrating experience you have encountered.
I will investigate this and get back to you as soon as possible.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for the frustrating experience you have encountered.
I will investigate this and get back to you as soon as possible.
Regards,
Jabulile
JS
Jolene S's updateReviewer Update
29 Jul 2024, 16:49Thank-you. I am busy getting all information together to report to the ombudsman as I have had enough. This is unacceptable! Please go and listen to all the recordings since June about this. Not to mention the efforts to close it the beginning of the year.
JS
Jolene S's update29 Jul 2024, 16:49
Reviewer Update
Thank-you. I am busy getting all information together to report to the ombudsman as I have had enough. This is unacceptable! Please go and listen to all the recordings since June about this. Not to mention the efforts to close it the beginning of the year.
JS
Jolene S's updateReviewer Update
30 Jul 2024, 16:17I requested account closure mid June already. There should have been NO fees as confirmed by Discovery agent upon closing. There was R150 due to me that I agreed to write off. So do not come and make as if Discovery is not at fault.
However my husband paid the amount in order for us to settle the matter quicker as I had already contacted the ombudsman and he wanted it settled sooner. Please can you ensure the account now gets CLOSED!!!!
However my husband paid the amount in order for us to settle the matter quicker as I had already contacted the ombudsman and he wanted it settled sooner. Please can you ensure the account now gets CLOSED!!!!
JS
Jolene S's update30 Jul 2024, 16:17
Reviewer Update
I requested account closure mid June already. There should have been NO fees as confirmed by Discovery agent upon closing. There was R150 due to me that I agreed to write off. So do not come and make as if Discovery is not at fault.
However my husband paid the amount in order for us to settle the matter quicker as I had already contacted the ombudsman and he wanted it settled sooner. Please can you ensure the account now gets CLOSED!!!!
However my husband paid the amount in order for us to settle the matter quicker as I had already contacted the ombudsman and he wanted it settled sooner. Please can you ensure the account now gets CLOSED!!!!
JS
Jolene S's updateReviewer Update
31 Jul 2024, 11:16Thank-you Jabulile. Appreciate your assistance. Just such a pity I had to resort to social media to get assistance when I have called and emailed sooooo many times.
JS
Jolene S's update31 Jul 2024, 11:16
Reviewer Update
Thank-you Jabulile. Appreciate your assistance. Just such a pity I had to resort to social media to get assistance when I have called and emailed sooooo many times.