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Susan R

1 reviews | Active since Dec 2010

07 May 2025, 22:16

Discovery Bank

Never have I dealt with such inefficiency. They were very quick to assist in opening an account yet when querying the information I was told on sign on which was not as promised and had since led to various other problems they are simply JUST NOT INTERESTED in actually speaking to their client. Log a complaint - what a joke, you cannot speak to anyone in complaints, noone bothers to actually call you from that department to discuss the problems. It is easier to send a letter addressing 1 issue (incorrectly by the way). I am sorry Discovery Bank, this is the worst service I have received from any bank and leaves me feeling absolutely infuriated with myself for ever falling for the hype and joining you! A truly dissapointing experience. Thankfully I now know better than to take out any further products with Discovery.

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Replies (1)
Discovery Bank
Discovery Bank's reply08 May 2025, 06:44
Official
Hi Susan,

This is not great to hear. Please allow us to look into this and see how we may assist.

Would you please elaborate on what issues you have faced so that we may see how we may help.

Kind regards
Tyrone