AL
Al L
1 reviews | Active since Mar 2009
08 Jan 2021, 10:48
Discovery Bank - absolutely terrible
By far the worst banking experience I've had in all my life. I app**** for an account last year and was assured the card will be sent to me within a few days, to date, nothing. When I phoned the courier, they advised that Discovery made a mistake on my card and need to correct with them, which I tried, but difficult to get through. I have been waiting for my card and to use my account, but in the meanwhile Discovery charged me R188 for nothing (I am now in arrears without even having the card yet). Is this a sign of things to come should I decide to stay with them?
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Replies (2)
Discovery Bank's replyOfficial
08 Jan 2021, 11:00Good day Albert
Thank you for bringing this to our attention.
We have contacted DSV to resolve any pending issues and we have also requested an urgent delivery.
You will receive a call from DSV shortly to verify your delivery preferences and your card will be delivered within the coming few days.
We apologies for any inconveniences you could have experienced to this point.
should you require any further assistance, please feel free to contact us directly.
Regards
Girshwin
Thank you for bringing this to our attention.
We have contacted DSV to resolve any pending issues and we have also requested an urgent delivery.
You will receive a call from DSV shortly to verify your delivery preferences and your card will be delivered within the coming few days.
We apologies for any inconveniences you could have experienced to this point.
should you require any further assistance, please feel free to contact us directly.
Regards
Girshwin
Discovery Bank's reply08 Jan 2021, 11:00
Official
Good day Albert
Thank you for bringing this to our attention.
We have contacted DSV to resolve any pending issues and we have also requested an urgent delivery.
You will receive a call from DSV shortly to verify your delivery preferences and your card will be delivered within the coming few days.
We apologies for any inconveniences you could have experienced to this point.
should you require any further assistance, please feel free to contact us directly.
Regards
Girshwin
Thank you for bringing this to our attention.
We have contacted DSV to resolve any pending issues and we have also requested an urgent delivery.
You will receive a call from DSV shortly to verify your delivery preferences and your card will be delivered within the coming few days.
We apologies for any inconveniences you could have experienced to this point.
should you require any further assistance, please feel free to contact us directly.
Regards
Girshwin
AL
Al L's updateReviewer Update
08 Jan 2021, 11:05Thanks for your reply, however that doesn't resolve the fact that even before I have had the opportunity to make use of the account Discovery Bank has already placed me in arrears. I understand why your organisation makes the money it does...
AL
Al L's update08 Jan 2021, 11:05
Reviewer Update
Thanks for your reply, however that doesn't resolve the fact that even before I have had the opportunity to make use of the account Discovery Bank has already placed me in arrears. I understand why your organisation makes the money it does...