DW
Donovan W

1 reviews | Active since Jun 2021

08 Jun 2021, 09:22

Discovery Bank absolutely poor service!!!

After 2 years they have been debiting monthly account fees on a card which i have closed 2 years ago and after 3 attempts of sending them info and asking them to close this account because i keep getting messages that its in arrears but i don't even have a card for this account and its been closed for 2 years they still don't seem to be able to assist me and this affects your credit rating.

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Replies (8)
Discovery Bank
Discovery Bank's reply08 Jun 2021, 11:05
Official
Good day Donovan 

Thank you for bringing this to our attention.  We will investigate your query, and get back to you shortly regarding your issue.

Regards
Sibongile
DW
Donovan W's update08 Jun 2021, 13:46
Reviewer Update
This account has been closed according to me since I called to cancel my blue discovery card. But until begging of this year I have kept on getting messages saying my account has been in arears. I don't even have a card and you guys just moved me to a new card since you moved away from FNB. I will not be held liable for the arrears amount and I also have statements showing that this account has been in active since I asked to cancel my blue Discovery card and you keep on charging me fees and interest where as I did not even know about his until I went on you website just to find out that this account is still open.
DW
Donovan W's update09 Jun 2021, 08:54
Reviewer Update
Tell me one thing why would I close an account just to keep it open the reason for the closure was exactly that I'm not using the account and I keep getting monthly fees and interest.
DW
Donovan W's update09 Jun 2021, 08:56
Reviewer Update
If you also look at my records and statements then you'll see that there has not been any activity on the account since then. So again why would I keep it open if I don't have a card anymore and the account has been removed from my FNB app.
DW
Donovan W's update15 Jun 2021, 10:43
Reviewer Update
Hello I see that the account has been closed but my statement still shows the outstanding amounts..
DW
Donovan W's update17 Jun 2021, 08:09
Reviewer Update
Good Morning
So I did go I have a proper look at my statement and I see that my amount owing is at zero.
Thanks allot for your help and assistance. Please prevent this from also happening to other people.
DW
Donovan W's update06 Jul 2021, 10:33
Reviewer Update
Good day

I still have an issue with Discovery Bank as not all my accounts have been closed as I requested.
I can see on my Credit reports that the Discovery Bank Card is closed but here is still an active account that is still open... Please remove this.
Discovery Bank
Discovery Bank's reply27 Jul 2021, 08:12
Official
Good day Donovan 

We will speak to our credit department regarding the above.

Regards
Sibongile