Discovery Bank: a sole electronic-based bank cannot be support its client .....it refuses to!

I have had a card with Discovery since way before this bank came into existence. I am a "loyal" Discovery brand supporter: no longer. A bank card I have with them into which Discovery Life pays into that an annual premium for convenience. Yesterday I decided to start using the card and I went into my ccount and called their call centre. Numerous security questions were put to me and I answered with flying colours. I asked the agent who was extremely polite and intelligentthat my card was ready for use: I went last night to make payment at a grocer: it was declined. No explanation given by sms. Just "declined". I called and spoke to another agent this morning and she said the problem was the limit was incorrect and had to be set again which was duly done. I went to pay for medication that I needed. The card declined again. I was seriously feeling that Discovery Bank had a vendetta against me.....their own client.

Tonight I arrived home having faced humiliation in the pharmacy. The call centre agent **** to me and said that the pharmacy's bank machine broke signal. I then ;lost my temper and insisted that I get put through to a manager. Eventually after repetitive pack of lies the Manager Kingsley said there was a dormancy lock on my card. Yet the account was debited every month with a card fee and there was no hesitation in debiting the account with all apporporiate charges Discovery Bank saw fit to debit me with. So count on your purely electronic banker to desert you debit you and to withold the truth from you! Once the dormancy is lifted goodby! Mr Adrian Gore and however else set up this bank......electronic banking is not the panacea for bad service......it has serious shortcomings.......including a call centre agent who will not or may not tell you the truth! I demand answers from Discovery Bank and demand they lift their hold onto money I am entitled to!