RP
Rhoda P

1 reviews | Active since Sept 2011

21 May 2021, 12:23

Discovery Bank, a ****.

When Discovery Credit Card moved away from FNB to Discovery Bank, they added more accounts to what they call Full Banking Suite. The consultant guides you through the change telephonically but doesn't even bother to explain what that means for me as a customer. When I realized that I now had more accounts, I called Discovery Bank to cancel all the newly added accounts, and I was told they do not have the functionality to do that, however, they will reverse the charges associated with these accounts. Now a year later I'm told I can close the accounts but there are charges that I need to settle before they do, ***?? Firstly I did not ask for additional accounts, secondly, I did not even make use of these accounts that were forced onto me, now I'm expected to pay some stupid interest charges. This bank is *********** its customers.

0
Replies (6)
Discovery Bank
Discovery Bank's reply27 May 2021, 10:56
Official
Hi Rhoda

I'm sorry for the frustration this has caused you. 

I've had a look at your account and I can see that all the relevant charges have now been reversed.

Regards
AJ
RP
Rhoda P's update27 May 2021, 11:11
Reviewer Update
Hi AJ

Yes some fees were reversed however there was an amount of R460 that was deducted from my credit card account to cover interest fees incurred from the transaction account. I want that reversed as well.
RP
Rhoda P's update27 May 2021, 13:48
Reviewer Update
Yes, that. Thanks
Discovery Bank
Discovery Bank's reply27 May 2021, 14:20
Official
Thank you. I've referred this to the relevant department to investigate and I will get back to you with the feedback as soon as possible.
RP
Rhoda P's update27 May 2021, 14:28
Reviewer Update
Thank you.
RP
Rhoda P's update07 Jun 2021, 17:17
Reviewer Update
Why should I be charged interest for an account that I did not even ask for?