1 reviews | Active since Jul 2011
Discovery Bank, A Nightmare Transition!
Discovery, you are nowhere near ready to run a bank! The transition from FNB has been a nightmare!! You have not spent any time considering what the customer wants and the customer experience of this transition and your service has been abysmal!
What were you thinking when you insisted that customers give you their contacts' details or the mobile platform would not work?! It took emails and messages on your FB page to eventually get a response and a change of this requirement from your Executive Relationship Manager. Since then, there have been endless issues with EFT payments not reflecting it was assumed that customers would be happy with debit orders, rather than giving them the correct information from the start so that EFT payments could be found, and the list goes on and on!!
Very disappointing and frustrating Discovery...
Thank you for bringing your concerns to our attention.
Building a real-time fully digital bank from the ground up has been a challenging yet exciting experience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly to resolve this as a matter of urgency.
Our records indicate that one of Executive Relationship Managers have contacted you and assisted with the queries linked to your account.
Missing payment
The reason the payment went missing was due to the incorrect account number (old Discovery Card details) were used for a payment to your new Discovery Bank account. The payment has been traced and paid into your Discovery Bank Account. In addition, you were provided with the payment guide to assist in loading the Bank as a beneficiary.
Please accept our apologies for the inconvenience caused to you in this regard.
Kind regards
Thank you for bringing your concerns to our attention.
Building a real-time fully digital bank from the ground up has been a challenging yet exciting experience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly to resolve this as a matter of urgency.
Our records indicate that one of Executive Relationship Managers have contacted you and assisted with the queries linked to your account.
Missing payment
The reason the payment went missing was due to the incorrect account number (old Discovery Card details) were used for a payment to your new Discovery Bank account. The payment has been traced and paid into your Discovery Bank Account. In addition, you were provided with the payment guide to assist in loading the Bank as a beneficiary.
Please accept our apologies for the inconvenience caused to you in this regard.
Kind regards