KS
Kelton S
1 reviews | Active since Oct 2018
30 Nov 2023, 14:45
Discovery Bank - A haven for ****mers and *******
I was ****med on 28-09-2023 by the holder of a Discovery Bank account. It's been more than 9 weeks with absolutely zero meaningful feedback.
My bank, FNB says Discovery are the ones delaying, and I get nothing other than responses that an email has been sent. Surely 9 weeks on, there would be a little more urgency than that .
I've spent two months being more than R3000 out of pocket. Yet no one seems to give a damn..
https://www.hellopeter.com/first-national-bank/reviews/case-2-dancing-in-circles-to-get-my-money-back-***
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
30 Nov 2023, 15:00Hi Kelton Thank you for reaching out to us. Please provide us with the ***** case number from your bank and we will send it to the relevant department to assist. Kind regards
Nkhensani
Nkhensani
Discovery Bank's reply30 Nov 2023, 15:00
Official
Hi Kelton Thank you for reaching out to us. Please provide us with the ***** case number from your bank and we will send it to the relevant department to assist. Kind regards
Nkhensani
Nkhensani
KS
Kelton S's updateReviewer Update
30 Nov 2023, 15:08Incredible. This is the most amount of feedback I've had in over 2 months! I contacted Discovery on the day of opening my case 9 weeks ago and I was told you cannot do anything without a discovery reference.
If the funds transferred was already spent, what happens? Is the bank going to reimburse me from their coffers due to their delay and laxi
If the funds transferred was already spent, what happens? Is the bank going to reimburse me from their coffers due to their delay and laxi
KS
Kelton S's update30 Nov 2023, 15:08
Reviewer Update
Incredible. This is the most amount of feedback I've had in over 2 months! I contacted Discovery on the day of opening my case 9 weeks ago and I was told you cannot do anything without a discovery reference.
If the funds transferred was already spent, what happens? Is the bank going to reimburse me from their coffers due to their delay and laxi
If the funds transferred was already spent, what happens? Is the bank going to reimburse me from their coffers due to their delay and laxi
Discovery Bank's replyOfficial
30 Nov 2023, 15:09Hi Kelton
Thank you for the speedy response.
I have escalated your case number and feedback will be provided as soon as possible.
Kind regards
Nkhensani
Thank you for the speedy response.
I have escalated your case number and feedback will be provided as soon as possible.
Kind regards
Nkhensani
Discovery Bank's reply30 Nov 2023, 15:09
Official
Hi Kelton
Thank you for the speedy response.
I have escalated your case number and feedback will be provided as soon as possible.
Kind regards
Nkhensani
Thank you for the speedy response.
I have escalated your case number and feedback will be provided as soon as possible.
Kind regards
Nkhensani
Discovery Bank's replyOfficial
04 Dec 2023, 12:43Hi Kelton
Thank you for your response.
I have informed our ***** Department, and I will provide you with feedback as soon as I get an update.
Kind regards
Nkhensani
Thank you for your response.
I have informed our ***** Department, and I will provide you with feedback as soon as I get an update.
Kind regards
Nkhensani
Discovery Bank's reply04 Dec 2023, 12:43
Official
Hi Kelton
Thank you for your response.
I have informed our ***** Department, and I will provide you with feedback as soon as I get an update.
Kind regards
Nkhensani
Thank you for your response.
I have informed our ***** Department, and I will provide you with feedback as soon as I get an update.
Kind regards
Nkhensani
KS
Kelton S's updateReviewer Update
11 Dec 2023, 12:1312 Days since this was first opened publicly on helloPeter, + the 9 weeks before that from the date this case was opened.
Do I need to open another helloPeter to get my money back here?
Do I need to open another helloPeter to get my money back here?
KS
Kelton S's update11 Dec 2023, 12:13
Reviewer Update
12 Days since this was first opened publicly on helloPeter, + the 9 weeks before that from the date this case was opened.
Do I need to open another helloPeter to get my money back here?
Do I need to open another helloPeter to get my money back here?
Discovery Bank's replyOfficial
12 Dec 2023, 13:05Hi Kelton
I apologize for the delay.
Our ***** Department is dealing with your query, and I will provide you with feedback as soon as I get an update.
Kind regards
Nkhensani
I apologize for the delay.
Our ***** Department is dealing with your query, and I will provide you with feedback as soon as I get an update.
Kind regards
Nkhensani
Discovery Bank's reply12 Dec 2023, 13:05
Official
Hi Kelton
I apologize for the delay.
Our ***** Department is dealing with your query, and I will provide you with feedback as soon as I get an update.
Kind regards
Nkhensani
I apologize for the delay.
Our ***** Department is dealing with your query, and I will provide you with feedback as soon as I get an update.
Kind regards
Nkhensani
KS
Kelton S's updateReviewer Update
14 Dec 2023, 07:26Hi Nkhensani,
It's now been more than two weeks since this escalation was logged. And a Further 11 WEEKS since this case was opened.
I've received no communique from Discovery Bank regarding how and when my funds will be recovered.
I've sat out of pocket for this closing in on 3 months. Am I still going to be waiting for my money back, going into the festive?
Given the timelines here and lack of proper feedback, I cannot be expected to remain patient.
Please provide me with a direct contact, mails and cells, for the ***** department so I can actually get feedback. I'm not going to sit here playing broken telephone between ***** and customer support.
Regards
Kelton.
It's now been more than two weeks since this escalation was logged. And a Further 11 WEEKS since this case was opened.
I've received no communique from Discovery Bank regarding how and when my funds will be recovered.
I've sat out of pocket for this closing in on 3 months. Am I still going to be waiting for my money back, going into the festive?
Given the timelines here and lack of proper feedback, I cannot be expected to remain patient.
Please provide me with a direct contact, mails and cells, for the ***** department so I can actually get feedback. I'm not going to sit here playing broken telephone between ***** and customer support.
Regards
Kelton.
KS
Kelton S's update14 Dec 2023, 07:26
Reviewer Update
Hi Nkhensani,
It's now been more than two weeks since this escalation was logged. And a Further 11 WEEKS since this case was opened.
I've received no communique from Discovery Bank regarding how and when my funds will be recovered.
I've sat out of pocket for this closing in on 3 months. Am I still going to be waiting for my money back, going into the festive?
Given the timelines here and lack of proper feedback, I cannot be expected to remain patient.
Please provide me with a direct contact, mails and cells, for the ***** department so I can actually get feedback. I'm not going to sit here playing broken telephone between ***** and customer support.
Regards
Kelton.
It's now been more than two weeks since this escalation was logged. And a Further 11 WEEKS since this case was opened.
I've received no communique from Discovery Bank regarding how and when my funds will be recovered.
I've sat out of pocket for this closing in on 3 months. Am I still going to be waiting for my money back, going into the festive?
Given the timelines here and lack of proper feedback, I cannot be expected to remain patient.
Please provide me with a direct contact, mails and cells, for the ***** department so I can actually get feedback. I'm not going to sit here playing broken telephone between ***** and customer support.
Regards
Kelton.
KS
Kelton S's updateReviewer Update
18 Dec 2023, 16:06Still no feedback received from Discovery Bank..
KS
Kelton S's update18 Dec 2023, 16:06
Reviewer Update
Still no feedback received from Discovery Bank..
KS
Kelton S's updateReviewer Update
16 Jan 2024, 12:17How long does this kind of feedback take? This level of communication is pathetic
KS
Kelton S's update16 Jan 2024, 12:17
Reviewer Update
How long does this kind of feedback take? This level of communication is pathetic