Discovery Bank - A haven for **********?

If you value trust and security, you should probably opt for using a real bank.

I've had a ***** case open with Discovery Bank for over two years now and it is no closer to being resolved. You cannot speak to the investigator who the call center insist are investigating your case, you never receive updates about the case and there's no online method of seeing its status either. It's also pointless mailing their complaints mailbox because it appears that is also now not monitored by someone either.

In my case this all came down to Discovery not doing proper due diligence and sending a ********* a replacement credit card in my name, which they then proceeded to run up to its limit. Whether by willingness or incompetence, Discovery Bank are complicit in allowing someone to do this.

They have now also unfrozen the credit card account and allowed it continue accumulating interest and fees without giving me the ability in any way whatosever to pay it. Month on month my credit history is showing missed payments on an account that I have no access to pay. Credit Ombud here we come, I guess.

Steer clear of this clown show of a "bank" at all costs.