GG
Gareth G
1 reviews | Active since Jul 2009
07 Dec 2020, 16:22
Discovery Bank - a fat corporate misnomer "behavioural bank' indeed
So Discovery Bank starts deducting premiums for something called "Vitality Money" at R30, something which I have not even signed up for.
I have so many issues with this so called 'behavioural bank' that I don't even know where to start. Perhaps this bank should start by having a proper account inquiries platform on their smartphone App where existing clients can get their needs immediately attended to. And how about an email address and a call centre number connecting to people who really care?
At present, I see so may deviant and wring things with this bank that I simply don't have the time to list them all. Ripoff after ripoff.
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Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
08 Dec 2020, 11:36Good day Gareth
Thank you for reaching out to us.
Please note that as a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals. Because of this, we have built Vitality Money into the Discovery Bank product selection. We also use your Vitality Money contributions to help us build financial tools and programmes to help you and in your journey to banking healthier. For these reasons, we will not be able to refund your contribution.
Thank you for reaching out to us.
Please note that as a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals. Because of this, we have built Vitality Money into the Discovery Bank product selection. We also use your Vitality Money contributions to help us build financial tools and programmes to help you and in your journey to banking healthier. For these reasons, we will not be able to refund your contribution.
We urge you to use Vitality Money because you can track your healthy banking progress on our banking app and enjoy rewards like up to 100% cash back on your monthly gym fees, up to 75% off flights, up to 75% cash back on HealthyFood, and more.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Regards
Sibongile
Discovery Bank's reply08 Dec 2020, 11:36
Official
Good day Gareth
Thank you for reaching out to us.
Please note that as a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals. Because of this, we have built Vitality Money into the Discovery Bank product selection. We also use your Vitality Money contributions to help us build financial tools and programmes to help you and in your journey to banking healthier. For these reasons, we will not be able to refund your contribution.
Thank you for reaching out to us.
Please note that as a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals. Because of this, we have built Vitality Money into the Discovery Bank product selection. We also use your Vitality Money contributions to help us build financial tools and programmes to help you and in your journey to banking healthier. For these reasons, we will not be able to refund your contribution.
We urge you to use Vitality Money because you can track your healthy banking progress on our banking app and enjoy rewards like up to 100% cash back on your monthly gym fees, up to 75% off flights, up to 75% cash back on HealthyFood, and more.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Regards
Sibongile
GG
Gareth G's updateReviewer Update
08 Dec 2020, 12:21Will you please cancel the R 30 monthly fee on my Discovery Card that you are charging without my consent and credit my account with all back payments of this amount.
Reason: The benefit was not requested.
Reason: The benefit was not requested.
GG
Gareth G's update08 Dec 2020, 12:21
Reviewer Update
Will you please cancel the R 30 monthly fee on my Discovery Card that you are charging without my consent and credit my account with all back payments of this amount.
Reason: The benefit was not requested.
Reason: The benefit was not requested.
GG
Gareth G's updateReviewer Update
09 Jan 2021, 12:33So this matter is still unresolved. No phone calls, just arrogant messaging. SA's banking sector is descending into hell to protect it's money grabbing shareholders.
GG
Gareth G's update09 Jan 2021, 12:33
Reviewer Update
So this matter is still unresolved. No phone calls, just arrogant messaging. SA's banking sector is descending into hell to protect it's money grabbing shareholders.